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downtownvapor_logo_small Troubleshooting Your JoyeTech EGO Electronic Cigarette Battery

7 If your battery is not working you must first check to see if the battery is just off. If the battery is on but still not working proceed to step 2.

7 If the battery is on but not working it may be because the battery is not making a connection with the atomizer/cartomizer/clearomizer. If the battery is lighting up but not creating vapor this may be the problem. Turn the battery off.

7 There is a pin inside the connection of the battery that can sometimes be pushed to far down to where the battery cannot make a connection. This pin is a copper piece inside the connection where the threads of a cartomizer screw into the battery.

7 To extend this pin take something thin and sturdy such as a paperclip and slowly work the pin from each side to bring it back up (similar to opening a can of paint).

7 This should bring the pin back high enough where the connection between the battery and the heating unit can be completed.

7 If you have tried this and your battery is still not working it may have failed. Please bring it in if you have had it for less than 30 days and we will replace it for you. If your battery is out of warranty you are still welcome to bring it in and see if we are able to figure out what is wrong with it.